Privacy Policy

Last updated: Monday 28th September 2026

This Privacy Policy explains how Kilish Ltd, trading as KILISH (“we”, “us” or “our”), collects, uses and protects your personal information when you visit our website, place an order or contact us.

Our details Business name: Klish Ltd. Trading name: KILISH Registered address: 321-323 High Road, Romford, United Kingdom, RM6 6AX.  Email:info@kilish.co.uk.  Company number (if applicable):17383336

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, telephone number and billing or delivery address.
• Order information: products purchased, order number, order value, delivery details and order history.
• Payment information: payment status and transaction references. Payments are processed by our payment provider. We do not intend to store full payment card details on our own systems.
• Messages and enquiries: information you provide when contacting us about an order, product or other question.
• Website and device information: information such as your IP address, browser and device type, pages visited and interactions with our website, where collected through cookies or similar technologies.
• Marketing preferences: whether you have chosen to receive marketing from us and your preferences for receiving it.

Please avoid including sensitive personal information in messages to us unless it is necessary for your enquiry.

We use personal information for the following purposes:

We will not use your information for a new purpose that is incompatible with the reasons explained here without providing any information required by law.

If you sign up to receive KILISH news, product updates or offers, we may use your email address to send those messages.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us at info@kilish.co.uk. Unsubscribing from marketing will not affect service messages about an order you have placed.

We will only send marketing messages in accordance with applicable privacy and electronic marketing rules.

We may share relevant information with service providers who help us operate our business, such as:

• Website and e-commerce platform providers, including 123-Reg, if used to host and operate our online shop.
• Payment providers, to securely process payments and help prevent fraudulent transactions.
• Delivery and fulfilment providers, so they can deliver your order.
• Email and customer-support providers, if used to manage customer communications or marketing subscriptions.
• Website analytics or advertising providers, if enabled on our website and subject to any required consent.
• Professional advisers and public authorities, where necessary for legal, accounting, regulatory or other lawful purposes.

We only share information that is relevant to the service or purpose. Our service providers may process information on our behalf under appropriate arrangements, or act as separate controllers for certain activities, as explained in their own privacy information.

We do not sell your personal information.

Our website may use cookies and similar technologies to make the shop work, remember preferences, understand website use and, if enabled, support advertising.

Some technologies are necessary for the website to function—for example, to maintain a shopping basket or support secure checkout. Other cookies, such as certain analytics or advertising cookies, may require your consent before they are used.

You can manage your choices through the cookie settings tool on our website, where available. You can also manage cookies through your browser settings, although blocking certain cookies may affect how the website works.

We will provide more detailed information about the cookies and similar technologies actually used on our website in our Cookie Policy or cookie settings. The ICO explains that non-essential cookies generally require active consent and that visitors should receive clear information about their purposes. 

We keep personal information only for as long as we reasonably need it for the purposes described in this policy, including to meet legal, accounting, reporting and dispute-resolution requirements.

Retention periods may vary depending on the type of information. For example:

• Order and transaction records may need to be retained for applicable tax and accounting periods.
• Customer service messages may be kept for as long as needed to resolve the enquiry and maintain an appropriate record.
• Marketing information will be kept until you unsubscribe or we no longer need it, subject to any record we need to retain to respect your preferences.
• Website and cookie information will be kept according to the settings and retention periods of the relevant tools.

We will set and review retention periods for the systems we use and securely delete or anonymise information when it is no longer needed.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

No method of transmitting or storing information online can be guaranteed to be completely secure. Please contact us promptly if you believe your information or account has been compromised.

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we will take steps required by applicable data protection law to ensure that the information receives an appropriate level of protection. This may include using an approved transfer mechanism or relying on an applicable adequacy decision.

The locations and transfer safeguards will depend on the providers and services we actually use.

Depending on the circumstances and applicable law, you may have the right to:

• Access a copy of your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Ask us to restrict how we use your information.
• Object to certain uses of your information, including direct marketing.
• Request portability of information you provided to us, where the right applies.
• Withdraw consent where we rely on consent. This does not affect processing carried out before consent was withdrawn.

To exercise a right, contact us. We may need to verify your identity before responding. Some rights are subject to conditions and exceptions under data protection law.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are concerned about how we use your information. You can find guidance and contact details at ico.org.uk . We would appreciate the opportunity to address your concern first, so you are welcome to contact us directly.

Our website and products are not intended to collect personal information from children without appropriate involvement of a parent or guardian. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

Our website may contain links to other websites or services. We are not responsible for the privacy practices of those third parties. Please read their privacy notices when you visit their websites or use their services.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. We will publish the updated version on this page and revise the “Last updated” date. If a change materially affects how we use personal information, we will provide any additional notice required by law.

If you have questions about this policy or how we use your personal information, contact:

Kilish Ltd trading as KILISH Email: info@kilish.co.uk