Return and Refund Policy

Last updated: Monday 28th September 2026

KILISH is a food product, so for food safety and quality reasons, we cannot accept products back into stock once they have left our care. We do not offer voluntary returns or exchanges simply because you’ve changed your mind, ordered the wrong flavour or no longer want the product, except where a statutory cancellation right applies.

If something’s wrong with your order

If your order arrives damaged, is incorrect, or you believe a product is faulty or not as described, please contact us as soon as possible at info@kilisk.co.uk. Include your order number and a description of the issue. Photos of the product, packaging and delivery parcel can help us investigate.

Please keep the product and its packaging until we’ve responded, unless you have a food safety concern. If you think a product may be unsafe, stop consuming it and tell us promptly.

We’ll review the issue and, where appropriate, arrange a replacement, refund or other remedy in line with your consumer rights. We may ask for further information to help us investigate.

Online order cancellations

Some online orders may be covered by a legal cancellation period. Whether that right applies can depend on the nature of the food product and its condition, including whether it is sealed and whether the seal has been broken. Where a statutory cancellation right applies, we will honour it in accordance with the law. If you wish to cancel an order, contact us as soon as possible; if it has already been dispatched, please wait for our instructions before sending anything back.

Refunds

If we agree that a refund is due, we’ll process it using the original payment method, unless we agree otherwise with you. Any legally required refund timing and delivery-cost refund will be followed.

Your statutory rights

Nothing in this policy limits or excludes your statutory rights. Your rights are not affected if a product is faulty, unsafe, not as described or does not meet the standards required by law.